General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply to the sale of products from Abylight Studios (“Abylight”, “we” or “us”) to you. The products that are offered at the Abylight Shop (“Abyshop”, “Shop”, “Online Store” or “Store”) are intended exclusively for private use and not for commercial use.

Abylight S.L.U. with headquarters at Carrer Industria 365, Local 1, 08027 Barcelona (Spain), registered at the public registry of Barcelona and VAT identification number: ESB63515530, email: support@abylight.com.

1. Orders

To be able to place orders at the Store, you will have an Account and be signed in on your Account on our website when completing the purchase contract.

To place an order, you must be a natural person and 18 years of age or older.

You must place the goods that you wish to buy into a virtual shopping basket and enter your address and details for payment when you are prompted to do so. You will be given the opportunity to check your order and to change the details of your order. You will enter into a binding purchase contract when you click on “purchase”. We shall store the details of your purchase in order to process your order and you will receive a confirmation by email.

You hereby agree that Abylight will send you an electronic invoice only (by email).

2. Contract language

The languages available for entering into the contract are English and Spanish. The contract language will correspond to the language of the country that you have selected for this website.

You can look at the applicable General Terms and Conditions of Sale on our site. You can also print or store this page using the usual function for this on your Internet browser. You can also archive these General Terms and Conditions of Sale and the details of your order by downloading the General Terms and Conditions of Sale and storing the details summarized on the final page of the ordering process in the Internet shop using the functions on your Internet browser.

3. Prices and payment

The prices given are in euros. All prices include VAT.

The purchase price and delivery costs must be paid in full when you place your order.

4. Delivery, delivery costs, costs of return on cancellation and customs duties

We deliver only by mail order. Collection of goods by the customer is not possible. We do not deliver to parcel delivery stations.

Delivery is made to the address for delivery given by you when placing your order. We do not deliver to any addresses outside the following countries: Austria, Belgium, France (excluding EU-excepted territories), Germany (excluding EU-excepted territories), Italy (excluding EU-excepted territories), Luxembourg, the Netherlands (excluding EU-excepted territories), Portugal, Spain (excluding EU-excepted territories), Czech Republic, Denmark (excluding EU-excepted territories), Finland (excluding EU-excepted territories), Greece (excluding EU-excepted territories), Ireland, Norway, Poland, Republic of Bulgaria, Republic of Croatia, Republic of Cyprus (excluding EU-excepted territories), Republic of Estonia, Republic of Hungary, Republic of Latvia, Republic of Lithuania, Republic of Malta, Republic of Slovenia, Romania, Slovak Republic, Sweden, United Kingdom (excluding EU-excepted territories), EUA, Canada, Japan, South Korea, India and Hong Kong.

You will be informed of the delivery period on the respective product details page and prior to placing the order.

The period for delivery starts to run on payment in advance on the day following conclusion of the contract and ends on expiry of the last day of the period. If the last day falls on a Saturday, Sunday or a nationally recognized general public holiday at the delivery location, the next business day is to be regarded as the last day.

If you order several items in one order, in respect of which different delivery periods apply, we may dispatch the goods in one shipment. In this case the applicable delivery period for all the goods ordered shall be the period applicable to the item in your order with the longest delivery period.

By way of exception we have no obligation to deliver the ordered goods where we have for our part properly ordered the goods, but they have not been delivered correctly or on time (congruent covering transaction). An additional requirement is that we are not responsible for the lack of availability of the goods and that we have informed you of this circumstance without delay. In addition we must not have taken on the risk of procuring the ordered goods. In the event of corresponding non-availability of the goods we shall reimburse the payments you have already made without delay. We accept no risk of having to procure an ordered item (procurement risk). This shall also apply in the case of orders for goods described only according to their nature and characteristics (generic goods).

You as purchaser shall bear the delivery costs. In the case of delivery to a non-EU country your order may be subject to additional import taxes or duties that are levied as soon as the package arrives at the designated destination. All additional fees for customs clearance must be borne by you. We have no influence on these fees. For more information on customs regulations we recommend that you contact your local customs authority. Please note that you are considered the importer in the case of orders from the Abylight Shop and must comply with all laws and regulations of the country in which you receive the products.

5. Explanations of cancellation rights

Cancellation policy

You have the right to cancel this contract within fourteen days without providing reasons.

The cancellation period is fourteen days from the date when you, or a third party nominated by you who is not the carrier, have taken possession of the goods or in the case of partial deliveries of the last delivered items.

To exercise your right of cancellation you must inform us either by postal mail or email to the above given addresses clearly stating “Cancellation order”.

To comply with the cancellation period it is sufficient that you dispatch the communication concerning the exercise of the cancellation right prior to the expiry of the cancellation period.

Consequences of cancellation

If you cancel this contract, we must reimburse you all payments that we have received from you, including the delivery costs (but excluding the additional costs that arise because you have selected a method of delivery other than the advantageous standard delivery offered by us,) without delay and at the latest within fourteen days from the date on which we receive the communication of your cancellation of this contract. For this reimbursement we shall use the same payment method used by you in the original transaction, unless otherwise agreed with you; you will not in any case be charged fees for this reimbursement.

We can refuse reimbursement until we have received the returned goods.

You must send back or hand over the goods to us at Abylight's office address without delay and in any event at the latest within fourteen days from the date when you inform us of the cancellation of this contract. You have complied with this deadline if you send the goods prior to expiry of the fourteen days. You will bear the direct costs of returning the goods.

You must be liable for any diminution in value to the goods only when this diminution in value results from handling by you other than is necessary to ascertain the nature, properties and functioning of the goods.

6. Retention of title

All goods shall remain the property of Abylight until payment in full has been made.

7. Defects

In the event of a defect the statutory provisions shall apply.

8. Customer service

You can reach us at support at abylight dot com

9. Misuse of the Abylight Shop

There is no right to be able to order products from our Shop. In particular in the case of fraud, attempted deception or in the event of suspicion of other illegal activities in connection with orders from the Shop, Abylight may exclude customers from the option of ordering products and/or require an alternative payment method.

10. Applicable law

The law of the Kingdom of Spain applies to these General Terms and Conditions of Sale to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Consumers having their habitual residence abroad may however rely upon the mandatory consumer protection regulations of their home country.